​

 

Online Store Product Return Policy

 

We are committed to providing high-quality products to our customers. If you receive a faulty item, we are dedicated to resolving the issue promptly. This return policy outlines the procedures for handling faulty goods and highlights your consumer rights under New Zealand law.

Eligibility for Returns

Returns are accepted only for products that are faulty or damaged upon delivery. If your product does not meet the standards of acceptable quality, fitness for purpose, or match its description, you may be eligible for a return.

Procedure for Returning Faulty Goods

1. Notification: If you receive a faulty product, please contact us at hello@angelaosborne.co.nz within 7 days of your order. Include your order number and a clear photo of the faulty product, including the batch number and expiry date if applicable.

2. Assessment: We will assess the issue and determine the best course of action. If the product is deemed faulty, we will provide a replacement or a full refund.

3. Return Shipping: For faulty items, we will cover the cost of return shipping. We will provide a return shipping label via email once your return has been approved.

4. Refund or Replacement: Once we receive the faulty product, we will process a refund or send a replacement as chosen by you. Refunds will be made to the original payment method.​

​

Consumer Rights in New Zealand

Under the Consumer Guarantees Act (CGA) 1993, you have the right to a repair, replacement, or refund for faulty goods. The CGA ensures that goods must be of acceptable quality, fit for purpose, and match their description.

 

If a product is faulty, you can choose to:

• Return the product and get a refund.

• Return the product for a replacement of a similar value and type.

​

Exclusions

• Change of Mind: Returns are not accepted for change of mind or personal preference reasons.

• Dietary Restrictions: We cannot offer refunds due to dietary restrictions. Please ensure products are suitable for your needs before purchasing.

• ​

Contact Us

For any questions or concerns about our return policy, please contact us at hello@angelaosborne.co.nz.

Legal Compliance

This policy complies with New Zealand consumer law, ensuring that customers receive fair treatment for faulty products.

For more information on your consumer rights, visit the New Zealand Government's consumer protection website.